Return & Cancellation Policy

Commissions may be cancelled by the client at any time prior to warehouse handover and carrier dispatch (status: Placed, Processing, Confirmed, or Pending).

Once an Air Waybill (AWB) has been generated and the consignment is in transit with the logistics partner, the order cannot be cancelled in flight. The parcel must proceed to verified delivery, after which our standard 7-day return protocol applies.

Clients may request a return, replacement, or refund within 7 calendar days of verified carrier delivery.

To be eligible for return:

• The piece must remain in its original, unworn, and unaltered condition.
• All original security tags, certificates, and presentation velvet packaging must be intact.
• Customized, bespoke-engraved, or final-sale archival pieces are non-returnable unless a material manufacturing discrepancy is identified.

Due to the precious nature of SAAJ creations, all returned items undergo a physical inspection by our quality atelier and craftsmanship team upon receipt at our Kanpur atelier.

Stock restitution and refund clearance occur strictly upon the completion of this verification. Once verified, refunds are disbursed to the original payment source within 3 to 5 business days.

To lodge a return request, navigate to your Orders portfolio and click “Request Return” on the eligible commission, or contact our client concierge directly with your invoice number.